Sample Orders

Once you've placed your sample order and received your order confirmation leave it to us! We will be busy packing your sample box and will express ship your flooring samples to your nominated address. We understand, no one likes to wait!

Flooring Orders

Great news, you're one step closer to new floors. Once we have received your order, our team will begin packing your flooring order in preparation for delivery or collection by your specified delivery/collection date. If we are unable to meet your requested delivery/collection date our customer service team will be in contact.

Carpet Orders

Great news, you're one step closer to new carpet. Once we have received your order, our team will begin cut the carpet to the size or your rooms specified. We will dispatch your order 5 business days from place of order or by the delivery/collection date requested. Please note the driver will require assistance hand unloading your order if the roll is larger than 5m in length. Embelton Cirrus Carpet is only available in Victoria.

Stock Availability

We try to maintain accurate stock counts in our national warehouses, but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will hold your order until the out of stock item becomes available. Our customer service team will be in contact to confirm expected stock availability.

Delivery Costs

Delivery costs are calculated during checkout based on destination of the delivery address. Payment for all metro, regional and greater regional delivery services will be processed with the purchase of goods.

Local Dispatch

Orders are usually dispatched from 3 business days since payment of order. Our warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

South Australia Deliveries (SA)

At the earliest your order will be dispatched within 3 business days from process of payment. Your order will be delivered to Toll Depot located at 6/22 Pedder Cres, Regency Park, SA where you will receive a notification to arrange an appropriate collection time.

Remote Areas (TAS & NT)

We can deliver to the above areas, however shipping costs will be priced on application. All deliveries must be collected from the onforwarding carrier’s depot. Contact customer service for a quote on 1800 718 427.

Installation

We strongly advise against booking installers until your new floors have arrived. We cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.